Swift, specific and accurate feedback is essential to continued improvement. So it may come as no surprise to you that the Corporate Leadership Council’s (CLC) research has discovered that fair and accurate feedback on performance, from a knowledgeable source, is the single most effective performance management lever available to people managers.
Read more...Blog Archives
Are You Using the Power of Pictures?
September 21st, 2010
In a recent post, The Breakfast of Champions, I suggested that it’s no coincidence that where possible we set up visual mechanisms to display what’s happening or what’s been achieved. Something that people can see in picture form is usually better than verbal or written descriptions of how well they are performing. As the saying goes, ‘a picture is worth a thousand words’
Read more...The Breakfast of Champions
September 7th, 2010
Ken Blanchard is said to have coined the phrase, “Feedback is the breakfast of champions.” A great line, which is surprisingly accurate
Read more...Five Reasons to Feedforward
May 25th, 2010
In last week’s post, “What’s the Difference between Feedback and Feedforward”, I noted that discussions that are mostly past focussed feel more like an interrogation that creates defensiveness. On the other hand, discussions that are mostly future focussed feel like a supportive coaching discussion that emphasises problem solving and creates opportunities. Consequently, in many situations you face day-to-day, feedforward makes much more sense than feedback
Read more...What’s the Difference between Feedback and Feedforward?
May 18th, 2010
We know what feedback is, even if we frequently don’t like receiving it. And we don’t like receiving it for good reason. Imagine a time in the past when you held a job in another organisation. The ‘phone rings and when you pick it up your boss is on the line. He says something like, “I want to see you in my office. Got some feedback for you.” What would you be expecting to hear about
Read more...Effective Leadership is a Contact Sport
March 23rd, 2010
Generally leadership development is focussed on an event, such as a training workshop. However, Effective Leadership development is more of a process which occurs over time. This means that it requires much more than attending a training workshop. It requires on-going support, follow-up and feedback. In short, it requires on-going contact
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