January 31st, 2012

Your Guide to Goal Setting

When it comes to goal setting there is something irresistibly appealing to leaders about setting stretch goals. Just selecting one feels like an achievement.

And who can resist the idea that with enough energy and focus, meeting those stretch goals will transform the organisation, or turn the manager into an acknowledged leader. Yet it is better to resist this siren call.

Thinking that achieving a big objective will transform us, or our team, overnight is not very realistic. Change and performance improvement takes time and persistence, and it’s best accomplished through achieving a series of small wins by setting achievable goals.

Achievable goals are those for which success is highly probable. The most effective way to achieve them is to break big tasks down into small steps.

The success of behaviour-change programmes such as Weight Watchers and Alcoholics Anonymous is due in large part to their philosophy of setting small, achievable goals. The seeming impossibility of lifetime abstinence is scaled down to a smaller intermediate goal of not drinking alcohol for the next 24 hours. The effort of reaching the overall goal is reduced, and it becomes achievable.

The same applies for setting goals in business. The enormity of the task isn’t overwhelming if annual targets are broken down to monthly targets, monthly to weekly, and weekly to daily. It is human nature to focus on deadlines that are close at hand, so people with a monthly target will work harder in the last few days of the month than in the earlier part. By chunking down to more immediate targets you not only make the goal appear more easily achievable, but you also bring the target deadline closer. This focuses attention on what needs to be done.

Some businesses use this approach very effectively. For example, retail and contact centre sales people will often have their monthly targets broken down into weekly and daily targets. In a similar vein, the construction industry also takes the same approach. For example, the construction of a large pleasure yacht may take three years, but normally there are frequent milestones (construction targets) planned during the build – often as frequent as fortnightly.

From the perspective of improving performance where an individual or team are some way from the desired level of performance, the same process of breaking down big tasks into small steps applies. Rather than expect performance to dramatically improve to the significantly higher level (which virtually never happens without any other intervention), it is better to set a progression of achievable sub-goals leading towards the achievement of the final goal.

This is a step-by-step approach, because the most effective change processes are incremental. If your goal is to lose 10 kg in weight, then the first sub-goal might be to lose 2 kg. The next sub-goal might to be sustaining that weight loss for a month. And then the next sub-goal might be to lose a further 2 kg – and so on. Without achieving these small wins along the way, you’re going to give up well before you’ve reached your stretch goal of 10 kg. But by setting achievable goals along the way, and achieving a series of small wins, you greatly enhance the likelihood that you’ll reach your final goal.

November 29th, 2011

What’s Your Definition of Leadership?

Let me start by giving you my definition of leadership. And the best place to start is with what it’s not.

Leadership is not about being in charge. Some people are in charge of teams simply because they were lucky. They happened to be in the right place at the right time. Too many people are in charge of teams because they have great technical skills, but they unfortunately have no talent for leadership.

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September 6th, 2011

Managing Generation Y

There is no doubt that Generation Y is different from previous generations. These people, born between 1978 and 1994, are impatient. Their impatience comes across as ambition, a level of delusion about their personal ability and competence, and a ‘you owe me’ attitude. And they expect higher salaries for just showing up, without considering the need to make a contribution.

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June 8th, 2011

Shock Discovery – Middle Managers Drive Organizational Performance

Contrary to media stories that suggest CEO’s are the key to organizational success, the impact of CEOs, CFOs and other top-level executives on large firms is extremely limited. In fact, these top positions explain less than 5% of the variation in firm performance amongst Fortune 800 companies.

Of course, senior leaders set the strategic direction and the overall tone of how an organization is run, but in large, established organizations they account for relatively little of why some companies perform better than others. In a recent study, Wharton management professor Ethan Mollick found that it was middle managers who best explained the differences in firm performance.

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May 24th, 2011

Top 10 Leadership Quotes

Leadership quotes. I’m not a big fan of them.

Most of them seem unmemorable to me; possibly because it’s difficult to say anything worthwhile in just one sentence. And then every once in a while I come across a quote that is inspirational, or simply makes sense.

M2 magazine recently published it’s ‘Best 100 Leadership Quotes Ever’. Hmmm. Strangely enough, most of them seem unmemorable to me.

Still, there are a few gems in there. So, based on what they’ve published, here’s my Top 10 Leadership Quotes. You may find several of them thought provoking.

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May 17th, 2011

Effective Leadership Reduces Sick Leave

Effective Leadership reduces sick leave. At least that’s what I’ve long believed based on client results.

For example, several years ago I undertook a project with AAPT in Australia. Over a period of 11 months, the first and second-level managers in one division of the company consistently applied Effective Leadership practices. This resulted in two key outcomes; a 411% increase in sales, along with a 34% reduction in sick leave – down from 572 days to 376 lost days per month.

Surprisingly, much of this reduction in sick leave occurred over the winter months. This is a time of the year when you would expect the amount of sick leave taken to actually increase. At the time I put this improvement down to higher levels of employee motivation, and stronger positive relationships between managers and their staff.

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April 13th, 2011

People Managers Don’t Need All the Answers

When he was on the campaign trail before becoming President of the United States, Barack Obama was quoted as saying, “Leaders don’t need the answers. They just need to know what questions to ask.”

However, I notice that asking effective questions is one of the biggest challenges facing many people managers. We are conditioned by a long history of telling and being told. For people managers, it often seems easier and faster to tell people what they should do, rather than seek their ideas.

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February 28th, 2011

Let’s Salute the Earthquake Heroes

As you will know only too well, at 12.51 pm on Tuesday 22nd February 2011, a 6.3 magnitude earthquake struck the Canterbury region of New Zealand. It devastated the town of Lyttelton and the city of Christchurch, and caused a State of National Emergency to be declared.

About 240 people have died, and many more are injured, heartbroken and displaced. I have worked with many people from Christchurch over the past decade. My thoughts and best wishes go out to all I know, and all who have been affected by this tragedy.

While you remember those who have suffered, and are suffering, I invite you to also remember the heroes. And heroes there have been in the thousands. From those who extended a hand of help to a stranger, even when danger was present; to those who comforted the dying as they passed away; to those who entered collapsed buildings to search for survivors.

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February 21st, 2011

Managing Your Manager

A recent request for tips on managing your manager got me thinking about an approach that I’ve found very successful.

I’ve used this approach to manage my own manager in a corporate business, and to help others in both corporate businesses and the public sector to manage their boss.

Before getting into how this managing your manager approach works, let me provide a little background.

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February 14th, 2011

3 Tips for Effective Leadership

What is Effective Leadership? Here are some numbers to consider that answer this question.

Up to 70% of work motivation and employee performance is driven by a person’s immediate manager.

80% of a people manager’s influence is determined by 20% of their leadership activity.

Effective Leadership is about consistently executing on that 20% of leadership activity which makes the biggest difference.

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